Capital One Financial Corporation Reviews, Complaints, and Report 2019

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2,069 families filed bankruptcy using Upsolve.
A nonprofit that helps you file bankruptcy for free.
  • We've helped over 1,000 families each clear on average $26,019 of debt.
  • Our users often file within 10 days of starting.
  • Our award winning nonprofit's help is 100% free.

Below is compiled information from the U.S Consumer Financial Protection Bureau that can help you evaluate the financial products and services of Capital One Financial Corporation.

Every day our nonprofit works with people who need a fresh start through bankruptcy because they've been pulled into an arrangement that did not have their best interest at heart. We hope this helps and gives clarity. If you have ideas on how we can improve, send us an email.

Considering bankruptcy?

Complaint Received: 2/20/2019

Product
Checking or savings account
Savings account

Issue
Opening an account
Didn't receive terms that were advertised

Complaint Received: 2/19/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 2/18/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 2/16/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/15/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Fee problem

Complaint Received: 2/13/2019

Product
Checking or savings account
Checking account

Issue
Closing an account
Company closed your account

Complaint Received: 2/13/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 2/13/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Reporting company used your report improperly

Complaint Received: 2/13/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 2/12/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt is not yours

Complaint Received: 2/12/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 2/12/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Problem accessing account

Complaint Received: 2/12/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 2/12/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 2/11/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Company closed your account

Complaint Received: 2/11/2019

Product
Checking or savings account
Savings account

Issue
Managing an account
Cashing a check

Complaint Received: 2/10/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 2/10/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt is not yours

Complaint Received: 2/10/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Reporting company used your report improperly

Complaint Received: 2/10/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Advertising and marketing, including promotional offers
Didn't receive advertised or promotional terms

Complaint Received: 2/10/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 2/10/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Card was charged for something you did not purchase with the card

Complaint Received: 2/9/2019

Product
Credit card or prepaid card
Store credit card

Issue
Getting a credit card
Application denied

Complaint Received: 2/9/2019

Product
Credit card or prepaid card
Store credit card

Issue
Problem when making payments
You never received your bill or did not know a payment was due

Complaint Received: 2/9/2019

Product
Debt collection
Credit card debt

Issue
Threatened to contact someone or share information improperly
Contacted you after you asked them to stop

Complaint Received: 2/9/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 2/9/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/9/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 2/9/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Credit monitoring or identity theft protection services
Didn't receive services that were advertised

Complaint Received: 2/9/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Application denied

Complaint Received: 2/9/2019

Product
Checking or savings account
Other banking product or service

Issue
Opening an account
Unable to open an account

Complaint Received: 2/9/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 2/9/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Can't use card to make purchases

Complaint Received: 2/9/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 2/9/2019

Product
Credit card or prepaid card
Store credit card

Issue
Getting a credit card
Application denied

Complaint Received: 2/9/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 2/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 2/8/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 2/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Advertising and marketing, including promotional offers
Confusing or misleading advertising about the credit card

Complaint Received: 2/8/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Problem accessing account

Complaint Received: 2/8/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 2/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 2/8/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 2/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Card was charged for something you did not purchase with the card

Complaint Received: 2/8/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 2/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 2/8/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 2/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 2/8/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Personal information incorrect

Complaint Received: 2/8/2019

Product
Credit card or prepaid card
Store credit card

Issue
Problem with a credit reporting company's investigation into an existing problem
Was not notified of investigation status or results

Complaint Received: 2/8/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 2/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 2/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 2/8/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 2/8/2019

Product
Debt collection
Credit card debt

Issue
Communication tactics
Frequent or repeated calls

Complaint Received: 2/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a credit reporting company's investigation into an existing problem
Problem with personal statement of dispute

Complaint Received: 2/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 2/8/2019

Product
Credit card or prepaid card
Store credit card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 2/8/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 2/8/2019

Product
Vehicle loan or lease
Loan

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 2/7/2019

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt is not yours

Complaint Received: 2/7/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Credit card company won't increase or decrease your credit limit

Complaint Received: 2/7/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 2/7/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 2/7/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 2/7/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Company closed your account

Complaint Received: 2/7/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 2/7/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 2/7/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Can't use card to make purchases

Complaint Received: 2/7/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 2/7/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 2/7/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Reporting company used your report improperly

Complaint Received: 2/7/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Can't use card to make purchases

Complaint Received: 2/7/2019

Product
Vehicle loan or lease
Lease

Issue
Struggling to pay your loan
Denied request to lower payments

Complaint Received: 2/7/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 2/7/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Advertising and marketing, including promotional offers
Confusing or misleading advertising about the credit card

Complaint Received: 2/7/2019

Product
Debt collection
Credit card debt

Issue
Written notification about debt
Didn't receive enough information to verify debt

Complaint Received: 2/7/2019

Product
Payday loan, title loan, or personal loan
Title loan

Issue
Can't contact lender or servicer

Complaint Received: 2/6/2019

Product
Debt collection
Credit card debt

Issue
Took or threatened to take negative or legal action
Threatened to arrest you or take you to jail if you do not pay

Complaint Received: 2/6/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 2/6/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 2/6/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 2/6/2019

Product
Debt collection
Credit card debt

Issue
Took or threatened to take negative or legal action
Seized or attempted to seize your property

Complaint Received: 2/6/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 2/6/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 2/6/2019

Product
Checking or savings account
Checking account

Issue
Problem with a lender or other company charging your account
Transaction was not authorized

Complaint Received: 2/6/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Reporting company used your report improperly

Complaint Received: 2/6/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 2/6/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 2/6/2019

Product
Credit card or prepaid card
Store credit card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 2/6/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 2/6/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 2/6/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 2/6/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 2/6/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 2/6/2019

Product
Checking or savings account
Checking account

Issue
Problem with a lender or other company charging your account
Transaction was not authorized

Complaint Received: 2/6/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Credit card company won't increase or decrease your credit limit

Complaint Received: 2/6/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with balance transfer

Complaint Received: 2/6/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 2/6/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 2/6/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Company closed your account

Complaint Received: 2/6/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 2/6/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Problem with personal statement of dispute

Complaint Received: 2/5/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 2/5/2019

Product
Debt collection
Credit card debt

Issue
Communication tactics
Frequent or repeated calls

Complaint Received: 2/5/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Can't use card to make purchases

Complaint Received: 2/5/2019

Product
Debt collection
Credit card debt

Issue
False statements or representation
Attempted to collect wrong amount

Complaint Received: 2/5/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 2/4/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 2/4/2019

Product
Checking or savings account
Savings account

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 2/4/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with fraud alerts or security freezes

Complaint Received: 2/4/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with rewards from credit card

Complaint Received: 2/4/2019

Product
Credit card or prepaid card
General-purpose prepaid card

Issue
Unexpected or other fees

Complaint Received: 2/4/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 2/4/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 2/4/2019

Product
Debt collection
Credit card debt

Issue
Written notification about debt
Didn't receive notice of right to dispute

Complaint Received: 2/4/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 2/4/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Other personal consumer report

Issue
Problem with a company's investigation into an existing issue
Problem with personal statement of dispute

Complaint Received: 2/4/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Charged too much interest

Complaint Received: 2/4/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Charged too much interest

Complaint Received: 2/4/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 2/4/2019

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 2/4/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Old information reappears or never goes away

Complaint Received: 2/4/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 2/4/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 2/4/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 2/4/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Company closed your account

Complaint Received: 2/4/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 2/4/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Problem making or receiving payments

Complaint Received: 2/3/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 2/3/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 2/3/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 2/3/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 2/3/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Received unsolicited financial product or insurance offers after opting out

Complaint Received: 2/3/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 2/3/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 2/2/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 2/2/2019

Product
Checking or savings account
Savings account

Issue
Closing an account
Funds not received from closed account

Complaint Received: 2/2/2019

Product
Debt collection
Credit card debt

Issue
Threatened to contact someone or share information improperly
Contacted you after you asked them to stop

Complaint Received: 2/2/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 2/2/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with customer service

Complaint Received: 2/2/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 2/2/2019

Product
Debt collection
Credit card debt

Issue
Written notification about debt
Didn't receive enough information to verify debt

Complaint Received: 2/2/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with rewards from credit card

Complaint Received: 2/2/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 2/1/2019

Product
Debt collection
Credit card debt

Issue
Communication tactics
Used obscene, profane, or other abusive language

Complaint Received: 2/1/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 2/1/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 2/1/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 2/1/2019

Product
Checking or savings account
Savings account

Issue
Closing an account
Company closed your account

Complaint Received: 2/1/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Problem accessing account

Complaint Received: 2/1/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Application denied

Complaint Received: 2/1/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 2/1/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Application denied

Complaint Received: 2/1/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days

Complaint Received: 2/1/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 2/1/2019

Product
Credit card or prepaid card
Store credit card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 2/1/2019

Product
Credit card or prepaid card
Store credit card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 2/1/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 2/1/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/31/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 1/31/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Company closed your account

Complaint Received: 1/31/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 1/31/2019

Product
Checking or savings account
Other banking product or service

Issue
Managing an account
Problem using a debit or ATM card

Complaint Received: 1/31/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit repair services

Issue
Confusing or misleading advertising or marketing

Complaint Received: 1/31/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/31/2019

Product
Credit card or prepaid card
General-purpose prepaid card

Issue
Problem getting a card or closing an account
Trouble closing card

Complaint Received: 1/31/2019

Product
Debt collection
Other debt

Issue
Written notification about debt
Didn't receive enough information to verify debt

Complaint Received: 1/31/2019

Product
Vehicle loan or lease
Loan

Issue
Getting a loan or lease
Fraudulent loan

Complaint Received: 1/31/2019

Product
Money transfer, virtual currency, or money service
International money transfer

Issue
Other transaction problem

Complaint Received: 1/31/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/31/2019

Product
Credit card or prepaid card
Store credit card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 1/31/2019

Product
Debt collection
Credit card debt

Issue
Communication tactics
Called before 8am or after 9pm

Complaint Received: 1/31/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information is missing that should be on the report

Complaint Received: 1/31/2019

Product
Checking or savings account
Checking account

Issue
Opening an account
Account opened as a result of fraud

Complaint Received: 1/31/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Credit card company won't increase or decrease your credit limit

Complaint Received: 1/31/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/31/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was paid

Complaint Received: 1/31/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/31/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Reporting company used your report improperly

Complaint Received: 1/30/2019

Product
Debt collection
Credit card debt

Issue
Written notification about debt
Didn't receive enough information to verify debt

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
Store credit card

Issue
Problem with a purchase shown on your statement
Card was charged for something you did not purchase with the card

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Card was charged for something you did not purchase with the card

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
Store credit card

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Can't use card to make purchases

Complaint Received: 1/30/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/30/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/30/2019

Product
Debt collection
I do not know

Issue
Communication tactics
Frequent or repeated calls

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Card was charged for something you did not purchase with the card

Complaint Received: 1/30/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Public record information inaccurate

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Application denied

Complaint Received: 1/30/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
Store credit card

Issue
Fees or interest
Problem with fees

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/30/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Card was charged for something you did not purchase with the card

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Charged too much interest

Complaint Received: 1/30/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Card opened as result of identity theft or fraud

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Unexpected increase in interest rate

Complaint Received: 1/30/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Card opened as result of identity theft or fraud

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Can't close your account

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/29/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Cashing a check

Complaint Received: 1/29/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Credit monitoring or identity theft protection services
Billing dispute for services

Complaint Received: 1/29/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/29/2019

Product
Credit card or prepaid card
Store credit card

Issue
Fees or interest
Problem with fees

Complaint Received: 1/29/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt is not yours

Complaint Received: 1/29/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/29/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Advertising and marketing, including promotional offers
Confusing or misleading advertising about the credit card

Complaint Received: 1/29/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Card was charged for something you did not purchase with the card

Complaint Received: 1/29/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Credit card company won't increase or decrease your credit limit

Complaint Received: 1/29/2019

Product
Debt collection
Credit card debt

Issue
Took or threatened to take negative or legal action
Seized or attempted to seize your property

Complaint Received: 1/29/2019

Product
Checking or savings account
Savings account

Issue
Managing an account
Banking errors

Complaint Received: 1/29/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/29/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/29/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Sent card you never applied for

Complaint Received: 1/29/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Problem with personal statement of dispute

Complaint Received: 1/29/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/29/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Credit card company forcing arbitration

Complaint Received: 1/29/2019

Product
Debt collection
Credit card debt

Issue
Communication tactics
Frequent or repeated calls

Complaint Received: 1/29/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/29/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Charged too much interest

Complaint Received: 1/29/2019

Product
Debt collection
Credit card debt

Issue
Took or threatened to take negative or legal action
Threatened to sue you for very old debt

Complaint Received: 1/28/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
You never received your bill or did not know a payment was due

Complaint Received: 1/28/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/28/2019

Product
Vehicle loan or lease
Loan

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/28/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Application denied

Complaint Received: 1/28/2019

Product
Credit card or prepaid card
Store credit card

Issue
Closing your account
Company closed your account

Complaint Received: 1/28/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/28/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Can't close your account

Complaint Received: 1/28/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Cashing a check

Complaint Received: 1/28/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/28/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/28/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/28/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Application denied

Complaint Received: 1/27/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/27/2019

Product
Debt collection
Credit card debt

Issue
Communication tactics
Called before 8am or after 9pm

Complaint Received: 1/27/2019

Product
Debt collection
I do not know

Issue
False statements or representation
Attempted to collect wrong amount

Complaint Received: 1/27/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a credit reporting company's investigation into an existing problem
Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint Received: 1/27/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/27/2019

Product
Credit card or prepaid card
Store credit card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 1/27/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Credit card company won't increase or decrease your credit limit

Complaint Received: 1/27/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/27/2019

Product
Money transfer, virtual currency, or money service
Domestic (US) money transfer

Issue
Money was not available when promised

Complaint Received: 1/27/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/27/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/26/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/26/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with balance transfer

Complaint Received: 1/26/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Advertising and marketing, including promotional offers
Didn't receive advertised or promotional terms

Complaint Received: 1/26/2019

Product
Checking or savings account
Checking account

Issue
Opening an account
Unable to open an account

Complaint Received: 1/26/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 1/26/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt is not yours

Complaint Received: 1/26/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/26/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/26/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Can't use card to make purchases

Complaint Received: 1/26/2019

Product
Debt collection
Other debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/25/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/25/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Card was charged for something you did not purchase with the card

Complaint Received: 1/25/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/25/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/25/2019

Product
Debt collection
I do not know

Issue
Written notification about debt
Didn't receive enough information to verify debt

Complaint Received: 1/25/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/25/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Credit card company won't increase or decrease your credit limit

Complaint Received: 1/25/2019

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/25/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/25/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/25/2019

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt is not yours

Complaint Received: 1/25/2019

Product
Credit card or prepaid card
Gift card

Issue
Trouble using the card
Trouble using the card to spend money in a store or online

Complaint Received: 1/25/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/25/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/25/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 1/25/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Company closed your account

Complaint Received: 1/25/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/25/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
You never received your bill or did not know a payment was due

Complaint Received: 1/24/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/24/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Card opened as result of identity theft or fraud

Complaint Received: 1/24/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was paid

Complaint Received: 1/24/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/24/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/24/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/24/2019

Product
Debt collection
Auto debt

Issue
Attempts to collect debt not owed
Debt was paid

Complaint Received: 1/24/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/24/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Company closed your account

Complaint Received: 1/24/2019

Product
Credit card or prepaid card
Store credit card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 1/24/2019

Product
Checking or savings account
Savings account

Issue
Opening an account
Didn't receive terms that were advertised

Complaint Received: 1/24/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/24/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Charged too much interest

Complaint Received: 1/24/2019

Product
Checking or savings account
Checking account

Issue
Opening an account
Account opened as a result of fraud

Complaint Received: 1/24/2019

Product
Credit card or prepaid card
Store credit card

Issue
Closing your account
Company closed your account

Complaint Received: 1/23/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/23/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/23/2019

Product
Checking or savings account
Savings account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 1/23/2019

Product
Debt collection
Credit card debt

Issue
False statements or representation
Attempted to collect wrong amount

Complaint Received: 1/23/2019

Product
Credit card or prepaid card
Store credit card

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/23/2019

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt is not yours

Complaint Received: 1/23/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Privacy issues

Complaint Received: 1/23/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 1/23/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 1/23/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt is not yours

Complaint Received: 1/23/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Card opened as result of identity theft or fraud

Complaint Received: 1/23/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Application denied

Complaint Received: 1/23/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Can't use card to make purchases

Complaint Received: 1/23/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Problem using a debit or ATM card

Complaint Received: 1/23/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was already discharged in bankruptcy and is no longer owed

Complaint Received: 1/22/2019

Product
Debt collection
Credit card debt

Issue
Written notification about debt
Notification didn't disclose it was an attempt to collect a debt

Complaint Received: 1/22/2019

Product
Credit card or prepaid card
Store credit card

Issue
Closing your account
Company closed your account

Complaint Received: 1/22/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Advertising and marketing, including promotional offers
Confusing or misleading advertising about the credit card

Complaint Received: 1/22/2019

Product
Checking or savings account
Other banking product or service

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 1/22/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
You never received your bill or did not know a payment was due

Complaint Received: 1/22/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/22/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/22/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/22/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 1/21/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/21/2019

Product
Credit card or prepaid card
Store credit card

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/21/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/21/2019

Product
Debt collection
Other debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/21/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 1/21/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/21/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Can't use card to make purchases

Complaint Received: 1/21/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/21/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/20/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/20/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/20/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/20/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Improper use of your report
Reporting company used your report improperly

Complaint Received: 1/19/2019

Product
Checking or savings account
Checking account

Issue
Opening an account
Didn't receive terms that were advertised

Complaint Received: 1/19/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/19/2019

Product
Credit card or prepaid card
Store credit card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/19/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/19/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information is missing that should be on the report

Complaint Received: 1/19/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/19/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/19/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/19/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 1/19/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/19/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Company closed your account

Complaint Received: 1/19/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 1/19/2019

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/19/2019

Product
Debt collection
Credit card debt

Issue
Communication tactics
Frequent or repeated calls

Complaint Received: 1/19/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/19/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/18/2019

Product
Checking or savings account
Checking account

Issue
Closing an account
Can't close your account

Complaint Received: 1/18/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
You never received your bill or did not know a payment was due

Complaint Received: 1/18/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Unexpected increase in interest rate

Complaint Received: 1/18/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with customer service

Complaint Received: 1/18/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/18/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/18/2019

Product
Checking or savings account
Savings account

Issue
Managing an account
Problem accessing account

Complaint Received: 1/18/2019

Product
Vehicle loan or lease
Lease

Issue
Struggling to pay your loan
Denied request to lower payments

Complaint Received: 1/18/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Problem with personal statement of dispute

Complaint Received: 1/17/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/17/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt is not yours

Complaint Received: 1/17/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/17/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/17/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/17/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information is missing that should be on the report

Complaint Received: 1/17/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Credit card company forcing arbitration

Complaint Received: 1/17/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 1/17/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/17/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 1/17/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Reporting company used your report improperly

Complaint Received: 1/16/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/16/2019

Product
Vehicle loan or lease
Lease

Issue
Getting a loan or lease
Fraudulent loan

Complaint Received: 1/16/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 1/16/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Charged too much interest

Complaint Received: 1/16/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/16/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/16/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 1/16/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Credit card company won't increase or decrease your credit limit

Complaint Received: 1/16/2019

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/16/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Can't use card to make purchases

Complaint Received: 1/16/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/16/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Unable to get your credit report or credit score
Other problem getting your report or credit score

Complaint Received: 1/16/2019

Product
Money transfer, virtual currency, or money service
Traveler's check or cashier's check

Issue
Fraud or scam

Complaint Received: 1/16/2019

Product
Debt collection
Other debt

Issue
Written notification about debt
Didn't receive enough information to verify debt

Complaint Received: 1/16/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Reporting company used your report improperly

Complaint Received: 1/16/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/16/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/16/2019

Product
Credit card or prepaid card
Store credit card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 1/15/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Old information reappears or never goes away

Complaint Received: 1/15/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Credit card company won't increase or decrease your credit limit

Complaint Received: 1/15/2019

Product
Mortgage
Conventional home mortgage

Issue
Trouble during payment process

Complaint Received: 1/15/2019

Product
Checking or savings account
Other banking product or service

Issue
Closing an account
Funds not received from closed account

Complaint Received: 1/15/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/15/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Card opened as result of identity theft or fraud

Complaint Received: 1/15/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with balance transfer

Complaint Received: 1/15/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/15/2019

Product
Money transfer, virtual currency, or money service
Domestic (US) money transfer

Issue
Money was not available when promised

Complaint Received: 1/15/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/15/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with customer service

Complaint Received: 1/15/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Credit card company won't increase or decrease your credit limit

Complaint Received: 1/15/2019

Product
Credit card or prepaid card
Store credit card

Issue
Problem with a purchase shown on your statement
Card was charged for something you did not purchase with the card

Complaint Received: 1/15/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/15/2019

Product
Debt collection
Credit card debt

Issue
Communication tactics
You told them to stop contacting you, but they keep trying

Complaint Received: 1/15/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 1/15/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/15/2019

Product
Checking or savings account
Other banking product or service

Issue
Closing an account
Funds not received from closed account

Complaint Received: 1/15/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/14/2019

Product
Debt collection
Credit card debt

Issue
Communication tactics
Frequent or repeated calls

Complaint Received: 1/14/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Charged too much interest

Complaint Received: 1/14/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 1/14/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/14/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Card was charged for something you did not purchase with the card

Complaint Received: 1/14/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/14/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/14/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Advertising and marketing, including promotional offers
Didn't receive advertised or promotional terms

Complaint Received: 1/14/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Problem accessing account

Complaint Received: 1/14/2019

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/14/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/14/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Advertising and marketing, including promotional offers
Confusing or misleading advertising about the credit card

Complaint Received: 1/14/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/14/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Problem with personal statement of dispute

Complaint Received: 1/14/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Advertising and marketing, including promotional offers
Didn't receive advertised or promotional terms

Complaint Received: 1/14/2019

Product
Credit card or prepaid card
Store credit card

Issue
Getting a credit card
Card opened as result of identity theft or fraud

Complaint Received: 1/13/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Card opened as result of identity theft or fraud

Complaint Received: 1/13/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/13/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/13/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/13/2019

Product
Checking or savings account
Savings account

Issue
Managing an account
Problem using a debit or ATM card

Complaint Received: 1/13/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 1/13/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Credit card company won't increase or decrease your credit limit

Complaint Received: 1/13/2019

Product
Debt collection
Other debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/13/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 1/13/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/12/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with rewards from credit card

Complaint Received: 1/12/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Problem with personal statement of dispute

Complaint Received: 1/12/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/12/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with balance transfer

Complaint Received: 1/12/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 1/12/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Banking errors

Complaint Received: 1/12/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 1/12/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 1/12/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Struggling to pay your bill
Credit card company won't work with you while you're going through financial hardship

Complaint Received: 1/12/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information is missing that should be on the report

Complaint Received: 1/12/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Card was charged for something you did not purchase with the card

Complaint Received: 1/12/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was paid

Complaint Received: 1/11/2019

Product
Checking or savings account
Checking account

Issue
Closing an account
Can't close your account

Complaint Received: 1/11/2019

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt is not yours

Complaint Received: 1/11/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Advertising and marketing, including promotional offers
Didn't receive advertised or promotional terms

Complaint Received: 1/11/2019

Product
Checking or savings account
Savings account

Issue
Managing an account
Banking errors

Complaint Received: 1/11/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/11/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/11/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Credit card company won't increase or decrease your credit limit

Complaint Received: 1/11/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with rewards from credit card

Complaint Received: 1/11/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/11/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Application denied

Complaint Received: 1/11/2019

Product
Money transfer, virtual currency, or money service
International money transfer

Issue
Other transaction problem

Complaint Received: 1/11/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Company closed your account

Complaint Received: 1/11/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/11/2019

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt is not yours

Complaint Received: 1/11/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with balance transfer

Complaint Received: 1/10/2019

Product
Checking or savings account
Checking account

Issue
Problem with a lender or other company charging your account
Transaction was not authorized

Complaint Received: 1/10/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Credit card company won't increase or decrease your credit limit

Complaint Received: 1/10/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Company closed your account

Complaint Received: 1/10/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/10/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt is not yours

Complaint Received: 1/10/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/10/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/10/2019

Product
Money transfer, virtual currency, or money service
Virtual currency

Issue
Fraud or scam

Complaint Received: 1/10/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 1/10/2019

Product
Checking or savings account
Other banking product or service

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 1/10/2019

Product
Checking or savings account
Checking account

Issue
Opening an account
Didn't receive terms that were advertised

Complaint Received: 1/10/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days

Complaint Received: 1/10/2019

Product
Credit card or prepaid card
Store credit card

Issue
Closing your account
Company closed your account

Complaint Received: 1/10/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/10/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/10/2019

Product
Checking or savings account
Checking account

Issue
Opening an account
Account opened as a result of fraud

Complaint Received: 1/10/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/10/2019

Product
Vehicle loan or lease
Loan

Issue
Credit monitoring or identity theft protection services
Billing dispute for services

Complaint Received: 1/10/2019

Product
Debt collection
Credit card debt

Issue
Communication tactics
You told them to stop contacting you, but they keep trying

Complaint Received: 1/10/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 1/10/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 1/10/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Problem with personal statement of dispute

Complaint Received: 1/9/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 1/9/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Company closed your account

Complaint Received: 1/9/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/9/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Problem using a debit or ATM card

Complaint Received: 1/9/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Card opened as result of identity theft or fraud

Complaint Received: 1/9/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with customer service

Complaint Received: 1/9/2019

Product
Checking or savings account
Checking account

Issue
Problem caused by your funds being low
Overdrafts and overdraft fees

Complaint Received: 1/9/2019

Product
Checking or savings account
Savings account

Issue
Closing an account
Can't close your account

Complaint Received: 1/9/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Privacy issues

Complaint Received: 1/9/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/9/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/9/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Cashing a check

Complaint Received: 1/9/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/9/2019

Product
Checking or savings account
Other banking product or service

Issue
Opening an account
Didn't receive terms that were advertised

Complaint Received: 1/9/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 1/9/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Company closed your account

Complaint Received: 1/9/2019

Product
Checking or savings account
Savings account

Issue
Opening an account
Didn't receive terms that were advertised

Complaint Received: 1/9/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/9/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/9/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/8/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/8/2019

Product
Checking or savings account
Checking account

Issue
Problem with a lender or other company charging your account
Transaction was not authorized

Complaint Received: 1/8/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/8/2019

Product
Payday loan, title loan, or personal loan
Title loan

Issue
Can't contact lender or servicer

Complaint Received: 1/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
You never received your bill or did not know a payment was due

Complaint Received: 1/8/2019

Product
Vehicle loan or lease
Loan

Issue
Managing the loan or lease
Billing problem

Complaint Received: 1/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Can't use card to make purchases

Complaint Received: 1/8/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Unable to get your credit report or credit score
Other problem getting your report or credit score

Complaint Received: 1/8/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/8/2019

Product
Credit card or prepaid card
Store credit card

Issue
Getting a credit card
Card opened as result of identity theft or fraud

Complaint Received: 1/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with balance transfer

Complaint Received: 1/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/8/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Card opened as result of identity theft or fraud

Complaint Received: 1/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/8/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was paid

Complaint Received: 1/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Card was charged for something you did not purchase with the card

Complaint Received: 1/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Card opened as result of identity theft or fraud

Complaint Received: 1/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 1/8/2019

Product
Checking or savings account
Savings account

Issue
Closing an account
Can't close your account

Complaint Received: 1/7/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/7/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was already discharged in bankruptcy and is no longer owed

Complaint Received: 1/7/2019

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/7/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Privacy issues

Complaint Received: 1/7/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with fraud alerts or security freezes

Complaint Received: 1/7/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/7/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Charged too much interest

Complaint Received: 1/7/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/7/2019

Product
Money transfer, virtual currency, or money service
Traveler's check or cashier's check

Issue
Problem with customer service

Complaint Received: 1/7/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Charged too much interest

Complaint Received: 1/7/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/7/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Problem getting a working replacement card

Complaint Received: 1/7/2019

Product
Debt collection
Auto debt

Issue
Attempts to collect debt not owed
Debt was paid

Complaint Received: 1/7/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/7/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Credit monitoring or identity theft protection services
Problem with product or service terms changing

Complaint Received: 1/7/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
You never received your bill or did not know a payment was due

Complaint Received: 1/7/2019

Product
Vehicle loan or lease
Loan

Issue
Managing the loan or lease
Billing problem

Complaint Received: 1/7/2019

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/7/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/6/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Application denied

Complaint Received: 1/6/2019

Product
Checking or savings account
Checking account

Issue
Opening an account
Didn't receive terms that were advertised

Complaint Received: 1/6/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/6/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/6/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/6/2019

Product
Credit card or prepaid card
Store credit card

Issue
Getting a credit card
Sent card you never applied for

Complaint Received: 1/6/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/6/2019

Product
Checking or savings account
Other banking product or service

Issue
Opening an account
Didn't receive terms that were advertised

Complaint Received: 1/6/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/6/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Charged too much interest

Complaint Received: 1/6/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/5/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/5/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Card opened as result of identity theft or fraud

Complaint Received: 1/5/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/5/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/5/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Problem with personal statement of dispute

Complaint Received: 1/5/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/5/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 1/4/2019

Product
Checking or savings account
Other banking product or service

Issue
Opening an account
Didn't receive terms that were advertised

Complaint Received: 1/4/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 1/4/2019

Product
Debt collection
Credit card debt

Issue
Written notification about debt
Didn't receive notice of right to dispute

Complaint Received: 1/4/2019

Product
Vehicle loan or lease
Loan

Issue
Problems at the end of the loan or lease
Problem with paying off the loan

Complaint Received: 1/4/2019

Product
Checking or savings account
Savings account

Issue
Opening an account
Didn't receive terms that were advertised

Complaint Received: 1/4/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Overcharged for something you did purchase with the card

Complaint Received: 1/4/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/4/2019

Product
Vehicle loan or lease
Loan

Issue
Struggling to pay your loan
Loan balance remaining after the vehicle is repossessed and sold

Complaint Received: 1/4/2019

Product
Checking or savings account
Savings account

Issue
Opening an account
Didn't receive terms that were advertised

Complaint Received: 1/4/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit repair services

Issue
Problem with customer service

Complaint Received: 1/4/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Reporting company used your report improperly

Complaint Received: 1/4/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Application denied

Complaint Received: 1/4/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Advertising and marketing, including promotional offers
Didn't receive advertised or promotional terms

Complaint Received: 1/4/2019

Product
Checking or savings account
Other banking product or service

Issue
Opening an account
Didn't receive terms that were advertised

Complaint Received: 1/4/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/4/2019

Product
Debt collection
Credit card debt

Issue
Written notification about debt
Didn't receive enough information to verify debt

Complaint Received: 1/3/2019

Product
Checking or savings account
Other banking product or service

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 1/3/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was paid

Complaint Received: 1/3/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/3/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Advertising and marketing, including promotional offers
Confusing or misleading advertising about the credit card

Complaint Received: 1/3/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/3/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/3/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 1/3/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/3/2019

Product
Debt collection
Credit card debt

Issue
False statements or representation
Attempted to collect wrong amount

Complaint Received: 1/3/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/3/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Old information reappears or never goes away

Complaint Received: 1/3/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/3/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/3/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 1/3/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/3/2019

Product
Checking or savings account
Checking account

Issue
Opening an account
Didn't receive terms that were advertised

Complaint Received: 1/3/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Old information reappears or never goes away

Complaint Received: 1/3/2019

Product
Checking or savings account
Checking account

Issue
Opening an account
Didn't receive terms that were advertised

Complaint Received: 1/3/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Credit monitoring or identity theft protection services
Billing dispute for services

Complaint Received: 1/3/2019

Product
Credit card or prepaid card
Store credit card

Issue
Advertising and marketing, including promotional offers
Confusing or misleading advertising about the credit card

Complaint Received: 1/2/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with rewards from credit card

Complaint Received: 1/2/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with balance transfer

Complaint Received: 1/2/2019

Product
Vehicle loan or lease
Loan

Issue
Getting a loan or lease
Fraudulent loan

Complaint Received: 1/2/2019

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/2/2019

Product
Checking or savings account
Checking account

Issue
Opening an account
Didn't receive terms that were advertised

Complaint Received: 1/2/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/2/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/2/2019

Product
Money transfer, virtual currency, or money service
Domestic (US) money transfer

Issue
Other service problem

Complaint Received: 1/2/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Can't use card to make purchases

Complaint Received: 1/2/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Charged too much interest

Complaint Received: 1/2/2019

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/2/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/2/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/2/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 1/2/2019

Product
Checking or savings account
Savings account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 1/2/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/2/2019

Product
Debt collection
Credit card debt

Issue
Written notification about debt
Didn't receive notice of right to dispute

Complaint Received: 1/2/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 1/2/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/1/2019

Product
Credit card or prepaid card
Store credit card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/1/2019

Product
Vehicle loan or lease
Loan

Issue
Struggling to pay your loan
Lender trying to repossess or disable the vehicle

Complaint Received: 1/1/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/1/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Application denied

Complaint Received: 1/1/2019

Product
Debt collection
Credit card debt

Issue
False statements or representation
Attempted to collect wrong amount

Complaint Received: 1/1/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/1/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 1/1/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/1/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/1/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with fraud alerts or security freezes

Complaint Received: 1/1/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/1/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Advertising and marketing, including promotional offers
Confusing or misleading advertising about the credit card

Complaint Received: 12/31/2018

Product
Credit card or prepaid card
Store credit card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 12/31/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 12/31/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 12/31/2018

Product
Debt collection
Credit card debt

Issue
Took or threatened to take negative or legal action
Threatened or suggested your credit would be damaged

Complaint Received: 12/31/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 12/31/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Application denied

Complaint Received: 12/31/2018

Product
Debt collection
Credit card debt

Issue
Communication tactics
You told them to stop contacting you, but they keep trying

Complaint Received: 12/31/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Advertising and marketing, including promotional offers
Confusing or misleading advertising about the credit card

Complaint Received: 12/31/2018

Product
Vehicle loan or lease
Loan

Issue
Struggling to pay your loan
Lender trying to repossess or disable the vehicle

Complaint Received: 12/31/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 12/31/2018

Product
Checking or savings account
Checking account

Issue
Opening an account
Unable to open an account

Complaint Received: 12/30/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 12/30/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Delay in processing application

Complaint Received: 12/30/2018

Product
Debt collection
Credit card debt

Issue
False statements or representation
Attempted to collect wrong amount

Complaint Received: 12/30/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 12/30/2018

Product
Credit card or prepaid card
Store credit card

Issue
Closing your account
Company closed your account

Complaint Received: 12/30/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 12/30/2018

Product
Debt collection
Credit card debt

Issue
Threatened to contact someone or share information improperly
Talked to a third-party about your debt

Complaint Received: 12/29/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 12/29/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Incorrect information on your report
Old information reappears or never goes away

Complaint Received: 12/29/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 12/29/2018

Product
Checking or savings account
Savings account

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 12/29/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 12/29/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 12/29/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Can't close your account

Complaint Received: 12/29/2018

Product
Checking or savings account
Savings account

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 12/29/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
You never received your bill or did not know a payment was due

Complaint Received: 12/29/2018

Product
Credit card or prepaid card
General-purpose prepaid card

Issue
Unexpected or other fees

Complaint Received: 12/29/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Company closed your account

Complaint Received: 12/29/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Overcharged for something you did purchase with the card

Complaint Received: 12/29/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 12/29/2018

Product
Vehicle loan or lease
Lease

Issue
Getting a loan or lease
Fraudulent loan

Complaint Received: 12/29/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Overcharged for something you did purchase with the card

Complaint Received: 12/29/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 12/28/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 12/28/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 12/28/2018

Product
Checking or savings account
Other banking product or service

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 12/28/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Closing your account
Company closed your account

Complaint Received: 12/28/2018

Product
Debt collection
Credit card debt

Issue
Took or threatened to take negative or legal action
Sued you without properly notifying you of lawsuit

Complaint Received: 12/28/2018

Product
Checking or savings account
Checking account

Issue
Problem with a lender or other company charging your account
Transaction was not authorized

Complaint Received: 12/28/2018

Product
Money transfer, virtual currency, or money service
Domestic (US) money transfer

Issue
Other transaction problem

Complaint Received: 12/28/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Problem with personal statement of dispute

Complaint Received: 12/28/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 12/28/2018

Product
Credit card or prepaid card
Store credit card

Issue
Fees or interest
Problem with fees

Complaint Received: 12/27/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information is missing that should be on the report

Complaint Received: 12/27/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 12/27/2018

Product
Checking or savings account
Savings account

Issue
Closing an account
Funds not received from closed account

Complaint Received: 12/27/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 12/27/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Unable to get your credit report or credit score
Other problem getting your report or credit score

Complaint Received: 12/27/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 12/27/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 12/27/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 12/27/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 12/27/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 12/27/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 12/27/2018

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 12/27/2018

Product
Debt collection
Credit card debt

Issue
Written notification about debt
Didn't receive enough information to verify debt

Complaint Received: 12/27/2018

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 12/27/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 12/27/2018

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 12/27/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Charged too much interest

Complaint Received: 12/26/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Reporting company used your report improperly

Complaint Received: 12/26/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 12/26/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 12/26/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 12/26/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Problem with balance transfer

Complaint Received: 12/26/2018

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 12/26/2018

Product
Debt collection
Credit card debt

Issue
Took or threatened to take negative or legal action
Collected or attempted to collect exempt funds

Complaint Received: 12/26/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Credit card company won't increase or decrease your credit limit

Complaint Received: 12/26/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 12/26/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 12/26/2018

Product
Debt collection
Credit card debt

Issue
Communication tactics
You told them to stop contacting you, but they keep trying

Complaint Received: 12/26/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Other features, terms, or problems
Other problem

Complaint Received: 12/26/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Public record information inaccurate

Complaint Received: 12/25/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
You never received your bill or did not know a payment was due

Complaint Received: 12/24/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 12/20/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 12/19/2018

Product
Vehicle loan or lease
Loan

Issue
Struggling to pay your loan
Lender trying to repossess or disable the vehicle

Complaint Received: 12/12/2018

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 12/11/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 12/9/2018

Product
Vehicle loan or lease
Loan

Issue
Managing the loan or lease
Problem with additional products or services purchased with the loan

Complaint Received: 12/9/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 12/3/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Delay in processing application

Complaint Received: 11/30/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 11/20/2018

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 11/16/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 6/23/2018

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Trouble using your card
Can't use card to make purchases

Complaint Received: 5/22/2018

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt is not yours

Complaint Received: 12/21/2017

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Card was charged for something you did not purchase with the card

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Upsolve is a 501(c)(3) legal aid nonprofit that started in 2016. Our mission is to help low-income Americans in financial distress get a fresh start through Chapter 7 bankruptcy at no cost. We do this by combining the power of technology with attorneys. Spun out of Harvard Law School, our team includes lawyers, engineers, and judges. We have mission-driven funders that include the U.S. government, former Google CEO Eric Schmidt, and private charities.

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