Navy Federal Credit Union Reviews, Complaints, and Report 2019

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1,516 families filed bankruptcy using Upsolve.
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Below is compiled information from the U.S Consumer Financial Protection Bureau that can help you evaluate the financial products and services of Navy Federal Credit Union.

Every day our nonprofit works with people who need a fresh start through bankruptcy because they've been pulled into an arrangement that did not have their best interest at heart. We hope this helps and gives clarity. If you have ideas on how we can improve, send us an email.

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Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Problem accessing account

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Debt collection
Credit card debt

Issue
Written notification about debt
Notification didn't disclose it was an attempt to collect a debt

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Other banking product or service

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Problem accessing account

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Problem accessing account

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Problem accessing account

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Problem with a lender or other company charging your account
Transaction was not authorized

Complaint Received: 2/22/2019

Product
Checking or savings account
Savings account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/22/2019

Product
Checking or savings account
Savings account

Issue
Problem caused by your funds being low
Non-sufficient funds and associated fees

Complaint Received: 2/22/2019

Product
Checking or savings account
Checking account

Issue
Problem caused by your funds being low
Bounced checks or returned payments

Complaint Received: 2/21/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/21/2019

Product
Debt collection
Mortgage debt

Issue
Threatened to contact someone or share information improperly
Contacted you after you asked them to stop

Complaint Received: 2/20/2019

Product
Debt collection
Credit card debt

Issue
Threatened to contact someone or share information improperly
Contacted your employer

Complaint Received: 2/18/2019

Product
Mortgage
Conventional home mortgage

Issue
Trouble during payment process

Complaint Received: 2/18/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Charged too much interest

Complaint Received: 2/17/2019

Product
Mortgage
Conventional home mortgage

Issue
Trouble during payment process

Complaint Received: 2/15/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/15/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Problem accessing account

Complaint Received: 2/14/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Problem using a debit or ATM card

Complaint Received: 2/14/2019

Product
Vehicle loan or lease
Loan

Issue
Struggling to pay your loan
Denied request to lower payments

Complaint Received: 2/13/2019

Product
Money transfer, virtual currency, or money service
Domestic (US) money transfer

Issue
Other transaction problem

Complaint Received: 2/13/2019

Product
Debt collection
Credit card debt

Issue
False statements or representation
Attempted to collect wrong amount

Complaint Received: 2/11/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Complaint Received: 2/11/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 2/11/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 2/11/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 2/10/2019

Product
Mortgage
Conventional home mortgage

Issue
Closing on a mortgage

Complaint Received: 2/10/2019

Product
Vehicle loan or lease
Loan

Issue
Managing the loan or lease
Billing problem

Complaint Received: 2/9/2019

Product
Checking or savings account
Checking account

Issue
Problem with a lender or other company charging your account
Transaction was not authorized

Complaint Received: 2/7/2019

Product
Debt collection
Other debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 2/7/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 2/7/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Problem using a debit or ATM card

Complaint Received: 2/7/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 2/6/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Problem using a debit or ATM card

Complaint Received: 2/5/2019

Product
Vehicle loan or lease
Loan

Issue
Getting a loan or lease
Credit denial

Complaint Received: 2/5/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit repair services

Issue
Confusing or missing disclosures

Complaint Received: 2/4/2019

Product
Checking or savings account
Other banking product or service

Issue
Managing an account
Banking errors

Complaint Received: 2/4/2019

Product
Checking or savings account
Savings account

Issue
Closing an account
Company closed your account

Complaint Received: 2/3/2019

Product
Debt collection
Auto debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 2/2/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/2/2019

Product
Payday loan, title loan, or personal loan
Installment loan

Issue
Problem with the payoff process at the end of the loan

Complaint Received: 2/2/2019

Product
Money transfer, virtual currency, or money service
Mobile or digital wallet

Issue
Fraud or scam

Complaint Received: 2/1/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report

Complaint Received: 2/1/2019

Product
Checking or savings account
Checking account

Issue
Problem with a lender or other company charging your account
Transaction was not authorized

Complaint Received: 2/1/2019

Product
Checking or savings account
Checking account

Issue
Opening an account
Unable to open an account

Complaint Received: 1/31/2019

Product
Payday loan, title loan, or personal loan
Personal line of credit

Issue
Problem when making payments

Complaint Received: 1/30/2019

Product
Debt collection
Credit card debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/30/2019

Product
Checking or savings account
Other banking product or service

Issue
Managing an account
Funds not handled or disbursed as instructed

Complaint Received: 1/30/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem when making payments
Problem during payment process

Complaint Received: 1/29/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Advertising and marketing, including promotional offers
Confusing or misleading advertising about the credit card

Complaint Received: 1/28/2019

Product
Mortgage
Conventional home mortgage

Issue
Trouble during payment process

Complaint Received: 1/27/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Credit inquiries on your report that you don't recognize

Complaint Received: 1/26/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/26/2019

Product
Debt collection
Other debt

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/25/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/25/2019

Product
Checking or savings account
Checking account

Issue
Problem with a lender or other company charging your account
Transaction was not authorized

Complaint Received: 1/24/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Banking errors

Complaint Received: 1/24/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Banking errors

Complaint Received: 1/23/2019

Product
Money transfer, virtual currency, or money service
Domestic (US) money transfer

Issue
Fraud or scam

Complaint Received: 1/23/2019

Product
Vehicle loan or lease
Loan

Issue
Managing the loan or lease
Billing problem

Complaint Received: 1/21/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account status incorrect

Complaint Received: 1/21/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Old information reappears or never goes away

Complaint Received: 1/18/2019

Product
Mortgage
VA mortgage

Issue
Trouble during payment process

Complaint Received: 1/17/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Complaint Received: 1/15/2019

Product
Checking or savings account
Checking account

Issue
Problem with a lender or other company charging your account
Transaction was not authorized

Complaint Received: 1/15/2019

Product
Debt collection
Credit card debt

Issue
Communication tactics
Frequent or repeated calls

Complaint Received: 1/15/2019

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt was result of identity theft

Complaint Received: 1/14/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/14/2019

Product
Payday loan, title loan, or personal loan
Personal line of credit

Issue
Struggling to pay your loan

Complaint Received: 1/14/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Account information incorrect

Complaint Received: 1/9/2019

Product
Debt collection
Other debt

Issue
Written notification about debt
Didn't receive notice of right to dispute

Complaint Received: 1/8/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Getting a credit card
Card opened as result of identity theft or fraud

Complaint Received: 1/7/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Fees or interest
Problem with fees

Complaint Received: 1/5/2019

Product
Checking or savings account
Checking account

Issue
Problem caused by your funds being low
Overdrafts and overdraft fees

Complaint Received: 1/4/2019

Product
Checking or savings account
Checking account

Issue
Problem caused by your funds being low
Overdrafts and overdraft fees

Complaint Received: 1/4/2019

Product
Checking or savings account
Checking account

Issue
Problem with a lender or other company charging your account
Transaction was not authorized

Complaint Received: 1/2/2019

Product
Checking or savings account
Checking account

Issue
Problem caused by your funds being low
Overdrafts and overdraft fees

Complaint Received: 1/2/2019

Product
Debt collection
I do not know

Issue
Attempts to collect debt not owed
Debt is not yours

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Upsolve is a 501(c)(3) legal aid nonprofit that started in 2016. Our mission is to help low-income Americans in financial distress get a fresh start through Chapter 7 bankruptcy at no cost. We do this by combining the power of technology with attorneys. Spun out of Harvard Law School, our team includes lawyers, engineers, and judges. We have mission-driven funders that include the U.S. government, former Google CEO Eric Schmidt, and private charities.

To learn more, read our reviews from past clients, or read our press coverage.

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