Suntrust Banks Inc Reviews, Complaints, and Report 2019

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Below is compiled information from the U.S Consumer Financial Protection Bureau that can help you evaluate the financial products and services of Suntrust Banks Inc.

Every day our nonprofit works with people who need a fresh start through bankruptcy because they've been pulled into an arrangement that did not have their best interest at heart. We hope this helps and gives clarity. If you have ideas on how we can improve, send us an email.

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Complaint Received: 2/21/2019

Product
Money transfer, virtual currency, or money service
International money transfer

Issue
Money was not available when promised

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 2/20/2019

Product
Checking or savings account
Savings account

Issue
Closing an account
Company closed your account

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 2/13/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Improper use of your report
Reporting company used your report improperly

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 2/12/2019

Product
Mortgage
Conventional home mortgage

Issue
Trouble during payment process

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 2/10/2019

Product
Checking or savings account
Checking account

Issue
Closing an account
Company closed your account

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 2/10/2019

Product
Mortgage
VA mortgage

Issue
Closing on a mortgage

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 2/9/2019

Product
Checking or savings account
Checking account

Issue
Problem with fraud alerts or security freezes

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 2/9/2019

Product
Checking or savings account
Checking account

Issue
Problem with a lender or other company charging your account
Money was taken from your account on the wrong day or for the wrong amount

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 2/9/2019

Product
Checking or savings account
Checking account

Issue
Problem with a lender or other company charging your account
Transaction was not authorized

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 2/8/2019

Product
Credit reporting, credit repair services, or other personal consumer reports
Credit reporting

Issue
Incorrect information on your report
Information belongs to someone else

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 2/7/2019

Product
Checking or savings account
Checking account

Issue
Problem caused by your funds being low
Overdrafts and overdraft fees

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 2/7/2019

Product
Money transfer, virtual currency, or money service
Domestic (US) money transfer

Issue
Other transaction problem

Complaint Received: 2/7/2019

Product
Checking or savings account
Checking account

Issue
Closing an account
Funds not received from closed account

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 2/6/2019

Product
Mortgage
Conventional home mortgage

Issue
Trouble during payment process

Complaint Received: 2/6/2019

Product
Mortgage
FHA mortgage

Issue
Applying for a mortgage or refinancing an existing mortgage

Complaint Received: 2/5/2019

Product
Mortgage
FHA mortgage

Issue
Trouble during payment process

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 2/5/2019

Product
Mortgage
Conventional home mortgage

Issue
Trouble during payment process

Complaint Received: 2/5/2019

Product
Checking or savings account
Checking account

Issue
Problem with a lender or other company charging your account
Transaction was not authorized

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 2/5/2019

Product
Checking or savings account
Checking account

Issue
Problem caused by your funds being low
Bounced checks or returned payments

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 2/5/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Deposits and withdrawals

Complaint Received: 2/4/2019

Product
Mortgage
VA mortgage

Issue
Trouble during payment process

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 2/2/2019

Product
Checking or savings account
Checking account

Issue
Problem with a lender or other company charging your account
Can't stop withdrawals from your account

Complaint Received: 1/31/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a purchase shown on your statement
Credit card company isn't resolving a dispute about a purchase on your statement

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 1/30/2019

Product
Mortgage
Other type of mortgage

Issue
Trouble during payment process

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 1/30/2019

Product
Checking or savings account
Checking account

Issue
Closing an account
Fees charged for closing account

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 1/28/2019

Product
Checking or savings account
Checking account

Issue
Managing an account
Funds not handled or disbursed as instructed

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 1/23/2019

Product
Checking or savings account
Checking account

Issue
Closing an account
Funds not received from closed account

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 1/4/2019

Product
Credit card or prepaid card
General-purpose credit card or charge card

Issue
Problem with a credit reporting company's investigation into an existing problem
Problem with personal statement of dispute

Complaint Received: 12/11/2018

Product
Mortgage
Conventional home mortgage

Issue
Trouble during payment process

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 12/6/2018

Product
Mortgage
Conventional home mortgage

Issue
Struggling to pay mortgage

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

Complaint Received: 11/14/2018

Product
Checking or savings account
Checking account

Issue
Closing an account
Can't close your account

Company Complaint Response
Company has responded to the consumer and the CFPB and chooses not to provide a public response

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