Support

Have questions with the Upsolve process or software? Find answers here!

My screen is blank, what should I do?

First, make sure you're not using Internet Explorer or Microsoft Edge as your web browsers. If you are, please try using another web browser like Google Chrome. 

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Can I start over?

Yes! Just click "Start from beginning" at the bottom of the questionnaire.

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My screen is frozen and not working. What should I do?

First off, we're so sorry! We try to get better every day. Try these things to fix your problem: 1. Make sure you're in Google Chrome. If not, try again in Google Chrome. 2. Refresh your screen.  3. Log out and then log back in. 4. Try logging on in Incognito mode on Google Chrome. If none of these work, let us know.

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I can't move on. What should I do?

Try these things: 1. Make sure you're in Google Chrome. If not, try again in Google Chrome. 2. Refresh your screen.  3. Log out and then log back in. 4. Try logging on in Incognito mode on Google Chrome. If none of these work, let us know.

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Can you help me if I'm not computer literate?

Unfortunately, we cannot help you if you're not computer literate. Please try going to your local legal aid. 

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How do I save information I've already inputted?

Everything you input is automatically saved. Feel free to leave and come back. 

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Can I go back?

Once you have started answering questions in the interview, you cannot go back and adjust past answers without losing your work. 

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Can I make edits later in the process?

Yes, you can definitely make edits later in the process. But please try to answer all the questions correctly the first time around to save time. You are the one filing your own forms, so you will always have full ownership around filing your own forms.  

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How do I go back in the questionnaire?

Please press the back button in the top left hand corner of your screen. It will allow you to go back and edit previous questions. 

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I created an account. What’s the process now?

You need to start the questionnaire! Follow our directions to get there. 

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Can I do this next week or later?

Yes. You can quit out and we'll save your information. Just make sure you don't forget about Upsolve. Many debtors leave, forget, and don't get a fresh start. 

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I made a mistake on my questionnaire. What am I supposed to do?

Don't worry, you're going to have a chance to review all of your answers. You can correct your mistake there. Just keep a note of your mistake and keep following the Upsolve directions.

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Do I have to do the whole survey in one sitting?

No. You can quit out and come back to it anytime. We'll save your information. Most debtors finish the questionnaire, document upload, and course 1 within 5 days. 

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Do you help with amended filings?

Yes, if you filed your case after going through Upsolve to prepare your bankruptcy forms, we can help. For instructions on how to use our free web app to prepare your amendment, please visit help.upsolve.org and use the "Submit a Request" feature in the top right corner to send us a message. If you did not use Upsolve to file for bankruptcy in the first place, you unfortunately can't use Upsolve to generate your amendment(s).

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Do I need a password to log in?

Upsolve only requires you to use a password when you log into your questionnaire. For everything else, you only need to use your email address. 

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I forgot my password. What should I do?

On the page where you're supposed to enter in your password, you should see an option to reset your password. Click that option. 

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How to get debt relief without risking your safety

Filing for bankruptcy protection can be a powerful step towards not only financial freedom, but freedom from financial oppression. It is possible to get this relief without risking your or your children’s safety. This article is all about making sure that your abuser can’t use the bankruptcy court system to further victimize you. 

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Upsolve is a 501(c)(3) nonprofit that started in 2016. Our mission is to help low-income families who cannot afford lawyers file bankruptcy for free, using an online web app. Spun out of Harvard Law School, our team includes lawyers, engineers, and judges. We have world-class funders that include the U.S. government, former Google CEO Eric Schmidt, and leading foundations. It's one of the greatest civil rights injustices of our time that low-income families can’t access their basic rights when they can’t afford to pay for help. Combining direct services and advocacy, we’re fighting this injustice.

To learn more, read why we started Upsolve in 2016, our reviews from past users, and our press coverage from places like the New York Times and Wall Street Journal.

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