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2020 Best Invention

Culture at Upsolve

Written by Upsolve Team
Updated August 19, 2021

Upsolve Culture:

Radical honesty. We’re ridiculously honest with each other about how we’re personally feeling in our professional, social, and personal life. We’re also honest about how what other people do makes us feel. 

Ruthless prioritization. We always push each other to work on the most important thing that they could be working on at any given time. Almost always, this is directly tied to meeting the direct needs of our users.

Have fun. When people are happy and having fun, they do their best work. We all do what we can to make sure we’re doing our best work. 

10x ambition. We always ask ourselves how can we be 10x more ambitious in the next week, the next month, the next year, and the next 10 years? Whatever we choose to do, we need to be 10x better than the status quo. 

Bare-knuckle boxers. We’re always the underdog who is resourceful. We seek discomfort. 

Optimistic skydivers. If we’re on a plane and our teammate hands us a backpack, we trust that there’s a parachute inside. We’re extremely optimistic about the future. 

Product Principles:

Move fast, learn fast, and do no harm. We must push ourselves to launch as much as possible as fast as possible, learn from it, and make our user’s lives easier, not harder.

Coffee mug love. One of Upsolve’s first users bought Rohan and Jonathan a mug with our initials on it. We always seek to inspire that level of love in our service. We seek to “earn” as many coffee mugs as possible. 

A user’s best friend. A best friend will help you stay on the right track. They’ll be there for you in your darkest hour no matter what. We advocate for our users.


Upsolve is a 501(c)(3) nonprofit that started in 2016. Our mission is to help low-income families who cannot afford lawyers file bankruptcy for free, using an online web app. Our team includes lawyers, engineers, and judges. We have world-class funders that include the U.S. government, former Google CEO Eric Schmidt, and leading foundations. It's one of the greatest civil rights injustices of our time that low-income families can't access their basic rights when they can't afford to pay for help. Combining direct services and advocacy, we're fighting this injustice.

To learn more, read why we started Upsolve in 2016, our reviews from past users, and our press coverage from places like the New York Times and Wall Street Journal.