In a Nutshell

Transparency is one of our nonprofit’s core values. That’s why it’s important to us that you know how Upsolve stays free, how we spend our money, and who owns Upsolve.

Written by Rohan Pavuluri.  
Updated July 22, 2020


Dear Community,

Transparency is one of our nonprofit’s core values. That’s why it’s important to us that you know how Upsolve stays free, how we spend our money, and who owns Upsolve. If you want to know why we started Upsolve, here's my story. And here's a video of me talking about the two most important lessons I've learned building Upsolve at the 45th Anniversary of the Legal Services Corporation.

How is Upsolve free?

Upsolve is free for three reasons. First, we receive funding from the Legal Services Corporation, a government-funded nonprofit established by the U.S. Congress. We’re lucky that Congress believes that low-income people should receive free access to legal services. We receive funding to build and maintain our free tool.

Second, we receive funding from charitable foundations and individuals. Some of these individuals are wealthy people who want to give back. Some of them are Upsolve users who want to pay it forward. These include leadings foundations like the Robin Hood Foundation, the Hewlett Foundation, and the New York Bar Foundation. They also include individual donors like Eric Schmidt, the former CEO of Google, Chris Sacca, an early investor in Instagram, Uber, and Twitter, and Jim Breyer, an early investor in Facebook.

Upsolve CEO Rohan Pavuluri accepts $75,000 Grand Prize from Harvard President Drew Faust; also pictured is Milton Syed, engineer.
Upsolve CEO Rohan Pavuluri accepts $75,000 Grand Prize for the President's Innovation Challenge from Harvard President Drew Faust

Third, we receive funding from private independent attorneys who provide free evaluations to people on our website who ask for them. This is important because we recognize: (1) only an attorney can give you legal advice, (2) only an attorney can tell you whether you should file for bankruptcy or not, and (3) our self-service software tool is not a good fit for everyone. Read more about the limits of who we can help. We make no representation of the quality of these private attorneys and they have no affiliation with Upsolve. Many people decide, following a free evaluation, not to file for bankruptcy, or, if they qualify for our tool, to use it for their bankruptcy.

To be a more effective, sustainable, and impactful nonprofit, we believe it's important to generate earned revenue. Read more on why. In 2019, about 80 percent of our total revenue came from government funding and charitable donations, and about 20 percent came from private attorneys.

How does Upsolve spend money?

Our number one expense is salaries. Running a technology nonprofit is expensive, as it requires a specialized set of skills that we need to hire for. We also spend money on our office rent, traveling to conferences, insurance, software, and marketing. We spend a small amount of money on accounting and bookkeeping, team building, and office supplies.

Who Owns Upsolve?

We’re a nonprofit. This means that the American people own Upsolve. You own Upsolve just as much as I do.

Best,

Rohan

CEO and Co-Founder



About the author
Rohan Pavuluri

Rohan Pavuluri is the CEO and Co-founder of Upsolve, the largest bankruptcy nonprofit in America. He graduated from Harvard College in 2018. He is also a member of the Legal Services Corporation’s Emerging Leaders Council, a Board Director at the National Access to Justice Center... read more

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Upsolve is a 501(c)(3) nonprofit that started in 2016. Our mission is to help low-income families who cannot afford lawyers file bankruptcy for free, using an online web app. Spun out of Harvard Law School, our team includes lawyers, engineers, and judges. We have world-class funders that include the U.S. government, former Google CEO Eric Schmidt, and leading foundations. It's one of the greatest civil rights injustices of our time that low-income families can’t access their basic rights when they can’t afford to pay for help. Combining direct services and advocacy, we’re fighting this injustice.

To learn more, read why we started Upsolve in 2016, our reviews from past users, and our press coverage from places like the New York Times and Wall Street Journal.

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