How To Deal With AssetCare

What Is AssetCare?

AssetCare is a debt collection agency that primarily handles medical debt. It operates as part of The Law Offices of Mitchell D. Bluhm & Associates, a Texas-based law firm formerly known as MBA Law. Depending on the account, you may see either AssetCare or MBA Law listed on a collection letter or credit report.

AssetCare works with creditors such as hospitals, clinics, and companies that buy medical debt to collect unpaid balances from patients.

Here’s how you can contact them:

🌐 Website: https://assetcarellc.com/

☎️ Phone number: 833-978-0400

📪 Mailing address: AssetCare LLC

          Dept. 0540

          P.O. Box 120540

          Dallas, TX 75312-0540

Why Is AssetCare Contacting Me?

If you’re getting calls or letters from AssetCare, it’s probably because of a past-due medical bill. Healthcare providers sometimes sell unpaid accounts to debt buyers, or they hire collection agencies like AssetCare to recover the money. That means AssetCare may be trying to collect a medical debt they believe you owe.

Is Assetcare Legit? 

Yes, AssetCare is a legitimate debt collection agency, but many people have reported problems with their collection practices. As of late 2025, AssetCare isn’t accredited by the Better Business Bureau (BBB). They currently have a “B” rating, and their customer reviews average just 1 out of 5 stars. Over the past three years, more than 300 complaints have been filed with the BBB against them.

📉 In the past three years, there have also been over 120 complaints listed in the Consumer Financial Protection Bureau’s (CFPB) public complaint database against The Law Offices of Mitchell D. Bluhm & Associates, the law firm connected to AssetCare.

⚠️ Some people say the company tried to collect debts that had already been paid or didn’t belong to them. Others say AssetCare didn’t respond when asked to verify the debt.

Note to reader: These reviews and complaints highlight relevant issues, but they may not represent all consumers’ experiences. 

If the complaints made to the BBB and CFPB are accurate, some of the reported behavior could go against the Fair Debt Collection Practices Act (FDCPA). This federal law protects people from harassment, threats, and misleading statements by debt collectors.

🗂️ Many people who believe a debt collector has violated the FDCPA choose to file a complaint with the CFPB. In some cases, people have also taken legal action to seek compensation.

How Do I Know if I’m Being Scammed?

Even though AssetCare is a real debt collection company, scammers often pretend to be debt collectors. Some use the names of real companies like AssetCare to trick people into giving away sensitive information, such as their bank account number or Social Security number.

🛑 If someone contacts you claiming to be from AssetCare but something feels off, it’s okay to pause. Don’t make any payments or share personal information until you get a written notice that confirms the debt.

If you suspect a scam, you can report it to the Federal Trade Commission (FTC), an organization that works to protect consumers from unfair or abusive practices.

Do I Have To Pay AssetCare? 

It depends. Before making any payments, it’s important to confirm the details of the debt. Debt collectors like AssetCare often buy debt or collect on behalf of other companies, and errors can happen during the transfer or handling of those accounts. That’s why it’s important to make sure the debt is accurate and actually belongs to you.

Step 1: Send a Debt Verification Letter 

When AssetCare first contacts you, they must send a written notice within five days. This is called a debt validation letter, and it should include details like the amount you owe, the name of the original creditor, and how to dispute the debt.

If you don’t get this letter, or if something doesn’t look right, you can send a debt verification letter. This is a letter you write to ask AssetCare to prove the debt is real and that they’re allowed to collect it.

📆 Once you get the validation letter, you have 30 days to dispute the debt in writing. During that time, AssetCare has to pause collection efforts until they provide proper verification.

If they don’t verify the debt, many people choose not to make a payment and ask the collector to stop contacting them. 

If AssetCare does verify the debt, your next step depends on whether you agree with the details outlined in the validation letter.

Step 2: Decide What To Do Next 

Once AssetCare verifies the debt, you have a few choices:

• Dispute the debt if you believe something is wrong

• Negotiate or settle the debt if the debt looks accurate, but you can’t pay it in full

• Ignore the debt  (though this is not recommended)

Option 1: Dispute the Debt 

Even if the debt is real, the details might not be. If something seems off — like the amount, dates, or the name of the original creditor — you can file a dispute with AssetCare.

It’s also a good idea to check your credit reports. If the debt appears there and includes incorrect information, you can dispute it directly with the credit bureaus: Experian, TransUnion, and Equifax. Some people send what's called a 609 credit dispute letter to request information about how a debt was verified. 

🧾 You can get a free credit report every week at AnnualCreditReport.com.

⚠️ Under current credit reporting rules, medical debt shouldn’t appear on your credit report unless it’s more than a year old and the unpaid amount is over $500.

Option 2: Negotiate the Debt and Make a Settlement Offer 

Paying the full amount is one way to resolve a debt, but for many people, that’s just not realistic. The good news is that many debt collectors are open to settling for less than the full balance.

They don’t always need to collect the full amount to make a profit. Whether they bought the debt at a discount or are earning a commission, accepting a lower payment can still work in their favor — especially if it helps them close the account quickly. In many cases, people are able to settle medical debt for 40% to 60% of the original amount.

🤝 You can start the negotiation by offering to pay 25% to 30% of the total debt. There might be some back and forth, but it’s common for collectors to agree to settle somewhere around 50%.

Can You Negotiate Every Past-Due Debt?

You can negotiate many types of past-due debt, but not all of them. The good news is that common consumer debts like medical bills, credit cards, and personal loans are often negotiable. 

IRS tax debt can sometimes be settled, but the IRS has its own process for handling that.

🏠 On the other hand, secured debts — like car loans and mortgages — are backed by collateral. That means the lender can take your property if you don’t pay. Because of this, they’re usually less willing to settle for a lower amount.

The same goes for federal student loans. These aren’t negotiable in the traditional sense, but there may still be options. Many people explore income-driven repayment plans, forbearance, or loan forgiveness programs if they’re having trouble keeping up.

Option 3: Ignore the Debt (Not Recommended) 

Ignoring a debt from AssetCare might feel easier in the moment, but it usually makes things worse in the long run. Debt collectors typically don’t give up, and the problem won’t go away on its own.

What Happens if I Ignore AssetCare Offices?

Several things could happen if you don’t respond to AssetCare:

• The debt may show up on your credit report, which can lower your credit score.

• You may owe more over time as interest and fees add up.

• You could be sued for the debt. If you lose the case, the court may allow AssetCare to garnish your wages or take money from your bank account.

Some people believe it's okay to ignore a debt because it will eventually fall off their credit report after seven years. While that's often true, the debt itself doesn’t disappear — and collectors like AssetCare can still try to collect it or take legal action, as long as the debt is still within the statute of limitations.

As frustrating as all this can be, don’t lose hope. You have options. Just by reading this article, you’re taking steps to understand your rights and explore ways to resolve your debt.

Can AssetCare Sue Me? 

Yes, AssetCare can sue you for unpaid debt. But that doesn’t mean they always will. Filing a lawsuit takes time and money, so debt collectors usually weigh a few factors before deciding to take legal action.

⚖️ They may consider:

• Whether the statute of limitations has expired

• The amount of the debt

• If your state allows wage garnishment

• Whether you have other unpaid debts they might pursue later

📄 If AssetCare does sue you, you’ll receive a summons and complaint, usually by mail or delivered in person. These documents explain that a lawsuit has been filed and outline what you need to do next.

It’s important to respond by the deadline listed in the court papers. This is your chance to tell your side of the story, and responding gives you the best chance to avoid a default judgment — where the court automatically rules in favor of the debt collector.

Many people choose to respond to the lawsuit on their own. If you're worried about responding on your own, but you can't afford a lawyer, you can draft an answer letter for free or a small fee using our partner SoloSuit. They've helped hundreds of thousands of people respond to debt lawsuits, and they have a 100% money-back guarantee.

SoloSuit is an affiliate partner, which means Upsolve may earn a small commission if you choose to use their paid service. This helps keep our services free.

Let’s Summarize…

AssetCare is a legitimate debt collection agency that mainly collects unpaid medical bills. If you’ve heard from them, it likely means they believe you owe a past-due debt. Start by requesting a debt validation letter to confirm the debt is accurate. You can also check your credit report and dispute any errors.

If the debt is valid, you have options. Many people choose to dispute, settle, or pay the debt. Ignoring it can lead to more fees, credit damage, or even a lawsuit. If you're sued, responding on time helps you avoid a defa